When you run your own business you would know that outsourcing certain tasks is sometimes more cost efficient for a company than getting an employee to do this. Money aside, there are other advantages to outsourcing, too. If you have a certain task that requires a significant level of expertise, you would get the thing done right if you outsource it to an expert, see this call recorder system. There’s little point in hiring an expert if you won’t need his or her services on a daily basis. Likewise, here are the times you company should outsource to get tasks done properly at affordable rates:
If you receive a barrage of customer service requests and by phone or email on a daily basis, it makes more sense to hire a customer service rep. If not, you should outsource customer service to a call center solution provider. Also, during certain times of the year, like Christmas, you might receive a lot more customer service requests than usual. Outsourcing will be more efficient in this regard, as hiring employees to handle a task that is not necessary all year around is counterproductive, check this hotline telephone system.
You will occasionally need to write things for marketing purposes, such as web content, press releases, social media posts, blog posts and so on. Depending on the workload, it might be better for you to outsource content writing. Most companies that are not publishing houses or media outlets do not need in-house writers on a full-time basis. It will bemore affordable for you to hire freelance writers to generate the content that you need. Freelance writers are cheap and usually charge only about 5 dollars per 500-word article.
You will need graphics for your website and marketing content. Graphic designers are professionals who charge a lot. If you hire one full time, you will have to make sure that person has enough work to do on a daily basis. If not, you should hire freelancers or outsource creating graphic content to a graphics farm, which will be similar to a call center solution provider. Individual artists do not charge a lot per piece and will be even willing to provide you free samples.
Remember, the purpose of outsourcing is not only to save money. If you have tasks that only need to get done once in a while, instead of hiring an employee who will remain idle for most times of the day, outsource that task. Also, if there’s a task that is beyond the abilities of your employees, outsource it so the task is completed properly.